Category: Knowledge Base

New messages or call logs do not immediately display

New messages or call logs do not immediately display

Sporadically new messages or call logs received on the BlackBerry smartphone may not immediately display until a user scrolls or exits and re-enters the message or phone application. Cause There is a delay displaying or refreshing new information in messages or the call log application. This symptom may also occur when deleting an item from [...]

Hidden sheets are displayed when a spreadsheet created with Microsoft Excel 2007 or later is rendered by the BlackBerry Attachment Service

Hidden sheets are displayed when a spreadsheet created with Microsoft Excel 2007 or later is rendered by the BlackBerry Attachment Service

When .xlsx documents created in Microsoft Excel 2007 or later contain hidden sheets, they are not visible by default when viewing the the document. When this document is viewed on the BlackBerry smartphone and rendered by the BlackBerry Attachment Service, all of the hidden sheets are visible. Environment     * BlackBerry Enterprise Server     * [...]